Privacy Policy

Effective as of September 30, 2026

This Privacy Policy describes how Tennis Club of Trumbull Inc., its subsidiaries and affiliates (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our facility, website, and related platforms, including the Tennis Club of Trumbull Inc. mobile app. We are committed to protecting your privacy and handling your personal information responsibly.

Information we collect: We may collect the following types of personal information:

• Name, address, phone number, and email address
• Date of birth and emergency contact information
• Payment and billing information
• Activity preferences and participation history
• Health and safety information relevant to activities (collected only when necessary and with appropriate consent)
• Photos and videos from events/classes (with prior written consent as part of our Liability wavier)
• Location data (collected only after the user has granted permission. Users can manage or disable location permissions at any time through their device)

We automatically collect the following types of personal information:

• Website usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies (see Section 7 for details and opt-out options)

Cookies and tracking: Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

How we use your information: We use your personal information to:

• Provide and manage recreational activity services
• Process registrations and payments
• Communicate about activities, schedules, and updates
• Ensure safety and emergency response capabilities
• Improve our services and customer experience
• Comply with legal obligations
• Send marketing communications (only with your prior express consent, which you may withdraw at any time by following the unsubscribe instructions in our communications or contacting us directly)
• Support a core feature of our app that detects when a user is near a facility and enables a seamless check-in experience by prompting access to their access card barcode. Location data is processed on device to trigger relevant notifications and is not stored by the app, nor is it stored on our servers or shared with any third parties.

Information sharing and disclosure: We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

• Service providers who assist with our operations (who are contractually obligated to protect your information and use it only for the purposes we specify)
• Emergency responders when necessary for safety
• Legal authorities when required by law
• Third parties with your explicit consent

Data security: We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including encryption of sensitive data, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable Connecticut law.

Your rights: You have the following rights regarding your personal information:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and contractual limitations, such as records we must retain for tax, legal, or safety purposes)
• Opt-out of marketing communications
• File a complaint with the Connecticut Attorney General’s Office or other relevant authorities

Data retention: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and applicable legal requirements. Upon expiration of the retention period, we will securely delete or anonymize your personal information.

Changes to this policy: We may update this Privacy Policy periodically. We will notify you of material changes through our website or direct communication.

Contact information: If you have questions about this Privacy Policy or our privacy practices, please contact us at contact@tcttennis.com